Payment Policy

We offer a range of secure and convenient payment options to make your shopping experience as easy as possible.

Accepted Payment Methods

We accept the following payment methods:

• American Express

• Apple Pay

• Diners Club

• Discover

• Google Pay

• Maestro

• Mastercard

• Shop Pay

• UnionPay

• Visa

Payment Processing

Payment is required at the time your order is placed. Your order will only be processed once payment has been successfully authorised.

All payments are processed securely. We do not store your full payment card details on our website.

If your payment is declined or cannot be authorised, your order may not be completed. Please check that your payment details are correct or try an alternative payment method.

Payment Issues

If you experience any problems making a payment or believe you have been charged incorrectly, please contact our customer service team as soon as possible so we can assist you at hello@thetortoise.net